Responsible Gaming
at gq99 — Play Smart,
Stay in Control
gq99 is committed to providing a safe, fair, and transparent gaming environment for every player in Bangladesh. Our responsible gaming framework gives you the tools, information, and support you need to keep gambling enjoyable — and to step back if it ever stops feeling that way.
Why Responsible Gaming Matters to gq99
At gq99, we believe that gambling should always be a form of entertainment — never a source of stress, financial hardship, or personal harm. We have built our responsible gaming programme from the ground up with Bangladeshi players in mind, offering English-language resources, local payment controls, and around-the-clock support across Dhaka, Chittagong, Sylhet, Khulna, and every corner of Bangladesh.
Player-First Philosophy
Every feature on gq99 — from our deposit flow to our game lobby — has been designed with player wellbeing as a core requirement, not an afterthought. We proactively monitor gameplay patterns and intervene when our systems flag signs of potential harm.
Full Account Control
You are always in control of your gq99 account. Set deposit limits, session time limits, loss limits, or request a cooling-off period at any time — directly through your account settings or by contacting our support team at [email protected].
Self-Exclusion Tools
Players who feel they need a longer break can request a self-exclusion period of 30 days, 90 days, 6 months, 1 year, or permanent exclusion. During exclusion, your account is suspended and all marketing communications are stopped immediately.
Deposit & Loss Limits
Set daily, weekly, or monthly deposit caps in Bangladeshi Taka (৳) to stay within your personal budget. Loss limits add a second layer of protection — when your net loss reaches the limit you set, betting is paused automatically until the limit period resets.
Session Time Reminders
gq99 sends in-session notifications reminding you how long you have been playing. You can set a time limit that triggers a mandatory break prompt, ensuring that a quick cricket bet does not turn into a multi-hour unplanned session.
24/7 Support in English
Our dedicated responsible gaming support agents are available every hour of every day, operating on Bangladesh Standard Time (BST, UTC+6). Whether you need guidance on setting limits, requesting exclusion, or simply someone to talk to, we are here — reach us at [email protected] or via live chat.
Strictly 21+ Only
gq99 operates as an adults-only platform. All players must be at least 21 years of age to register an account, make deposits, place bets, or play any casino game on gq99. This applies to all players across Bangladesh, regardless of city or region.
KYC Age Verification: gq99 conducts mandatory Know Your Customer (KYC) checks on all accounts. Players who cannot verify they are 21 or older will have their accounts suspended and any deposits returned. We use National Identity Card (NID) and passport verification to confirm age.
Recognising Problem Gambling
Problem gambling can affect anyone — regardless of age, income, or experience level. Recognising the early warning signs is the most important step toward getting help. If several of the following apply to you or someone you know, we strongly encourage reaching out to our support team or using our self-exclusion tools immediately.
- Chasing losses — Betting more in an attempt to recover money already lost, often leading to larger and larger bets.
- Borrowing money to gamble — Using loans, credit, or money from family and friends specifically to fund gambling activity.
- Neglecting responsibilities — Missing work, school, or family obligations due to time spent gambling or thinking about gambling.
- Inability to stop — Repeated unsuccessful attempts to reduce or stop gambling, even when you genuinely want to.
- Gambling to cope — Using gambling as a way to escape anxiety, depression, stress, or other emotional difficulties.
- Hiding gambling activity — Concealing the amount of time or money spent gambling from family members or close friends.
- Gambling with essential funds — Using money set aside for rent, food, utilities, or other essential household expenses to place bets.
- If any of these apply to you — contact gq99 support at [email protected] immediately or activate self-exclusion through your account settings.
Your Responsible Gaming Toolkit
gq99 provides a comprehensive set of account management tools that put you firmly in control of your gambling activity. All tools are accessible through your account dashboard or by contacting our support team at any time.
Daily, Weekly & Monthly Caps
Set a maximum deposit amount in ৳ for any daily, weekly, or monthly period. Once your cap is reached, no further deposits are accepted until the period resets. Limits take effect immediately when reduced and after a 24-hour cooling period when increased.
Net Loss Protection
Define the maximum net loss you are comfortable with over a set time period. When your cumulative losses reach this threshold, your account is automatically restricted from further betting until the limit period expires and resets.
Short Breaks: 24h to 6 Weeks
Need a short break without committing to full self-exclusion? A time-out suspends your account for a period of your choosing — from 24 hours up to 6 weeks. Your account is automatically reactivated when the period ends, unless you choose to extend it.
30 Days to Permanent
For players who need a longer or permanent break, gq99 offers self-exclusion periods of 30 days, 90 days, 6 months, 1 year, or permanent closure. During exclusion, all deposits are blocked, all bonuses are frozen, and all marketing is stopped.
Automatic Play Reminders
Set a maximum single-session duration. gq99 will alert you with an on-screen notification when you approach your limit and automatically log you out when it is reached, helping prevent unplanned extended play sessions.
Periodic Spending Summaries
Enable regular reality check pop-ups that show you a summary of your current session: time elapsed, total amount wagered, and net result. These prompts appear at intervals you choose (every 15, 30, or 60 minutes) to keep you informed and in control.
Full Betting & Transaction Logs
Access a complete, downloadable record of all bets placed, deposits made, withdrawals processed, and bonuses received on your gq99 account. Reviewing your own history regularly is one of the most effective ways to stay aware of your gambling patterns.
How to Activate These Tools: Log in to your gq99 account and navigate to Account Settings > Responsible Gaming to access all limit and exclusion tools. Alternatively, email [email protected] with your request and our team will apply the measure to your account within one hour, 24 hours a day, 7 days a week.
How to Request Self-Exclusion at gq99
Requesting self-exclusion at gq99 is straightforward and takes just a few minutes. Once activated, your account restrictions go into effect immediately. There is no waiting period when reducing limits or activating exclusion.
Log In to Your Account
Visit gq99.io and log in using your registered username and password. Ensure you are on the legitimate gq99.io domain before entering any credentials.
Go to Responsible Gaming Settings
Click your account avatar in the top right corner and select Account Settings, then navigate to the Responsible Gaming tab in the left sidebar menu.
Select Your Exclusion Period
Choose from 30 days, 90 days, 6 months, 1 year, or Permanent Exclusion. Read the summary of what each period means before confirming your selection.
Confirm & Receive Confirmation
Confirm your request. Your account is restricted immediately and a confirmation email is sent to your registered address. All marketing from gq99 stops at once.
Important: Self-Exclusion Cannot Be Reversed Early
Once a self-exclusion period is confirmed, gq99 is unable to reinstate your account before that period expires — even if you change your mind. This is a deliberate design choice to protect you. If you are experiencing a gambling problem, please also consider reaching out to an independent support organisation for additional guidance and counselling.
- Permanent exclusion requests are irreversible — your account will be permanently closed with no option to reopen.
- During self-exclusion, any pending withdrawals of your own deposited funds will still be processed normally.
- If you attempt to register a new account during a self-exclusion period, gq99 reserves the right to close the new account immediately upon detection.
Principles of Safe Gambling
The vast majority of players enjoy gq99 as a fun, recreational activity without any issues. Adopting these principles from the very start of your gq99 journey helps ensure it stays that way throughout your time on the platform.
- Set a strict budget before you start — Decide in advance exactly how much money you are comfortable losing and treat that amount as the cost of entertainment, not as an investment.
- Never gamble with money you cannot afford to lose — Only use genuinely disposable income. Never use funds earmarked for rent, food, utilities, education, or family needs.
- Take regular breaks — Step away from the platform regularly. Set a session time limit in your account settings and honour it every time.
- Do not chase losses — Accept that losses are a normal part of gambling. Increasing your bets to try to recover losses is one of the most common pathways to problem gambling.
- Gamble for entertainment, not income — gq99 games and sports betting are forms of entertainment. They are not a reliable or sustainable source of income for any player.
- Keep gambling in perspective — Maintain a balance between gambling and other leisure activities, time with family, and personal responsibilities. Gambling should be one small part of a full life.
- Never gamble under the influence — Avoid placing bets when you are tired, upset, under stress, or under the influence of alcohol or other substances, as these states impair sound decision-making.
Common Questions About Responsible Gaming
Support Resources & Contact
If gambling is causing you distress or harm, you do not have to face it alone. gq99's dedicated responsible gaming team is available around the clock. We can help you activate account controls, discuss your options, and point you toward additional support resources.
Email Support
Reach our responsible gaming team any time of day or night. Send your request to [email protected] and receive a response within one hour. For sensitive matters, use the subject line "Responsible Gaming Request" to ensure priority routing.
Live Chat
For immediate assistance, use the live chat feature available to all logged-in gq99 players. Our English-speaking agents operate on Bangladesh Standard Time (BST, UTC+6) and are trained to handle responsible gaming conversations with empathy and confidentiality.
Account Self-Service
Access all limit and exclusion tools directly from your account dashboard under Account Settings > Responsible Gaming. Changes to limits and time-out requests take effect immediately. No need to contact support unless you prefer guided assistance.
Gambling Can Be Addictive — Seek Help If You Need It
gq99 strongly encourages any player who feels that gambling is negatively affecting their mental health, finances, relationships, or daily life to seek professional support without delay. Our platform is designed for entertainment, and we take our duty of care to every gq99 player in Bangladesh seriously. Please contact our team at [email protected] — we will listen without judgment and help you take the right steps.
- All responsible gaming requests are handled in strict confidence by a dedicated team separate from general customer support.
- Self-exclusion and limit requests are never questioned, delayed, or discouraged — we process them immediately and without condition.
- gq99 does not send promotional communications to any player who has activated a time-out, self-exclusion, or who has explicitly opted out of marketing.
Gambling Responsibly During Festive Seasons: Periods such as Eid, Pohela Boishakh (Bengali New Year), Durga Puja, and public holidays like Victory Day (December 16) and Independence Day (March 26) can see increased gambling activity. gq99 reminds all players to be especially mindful of their limits during these periods. Festive celebrations should never be funded through gambling winnings, and increased play during holidays should always stay within your pre-set deposit and loss limits.
Play Responsibly — Enjoy gq99 with Confidence
Now that you are familiar with our responsible gaming tools and commitments, you can enjoy everything gq99 has to offer — from BPL cricket betting to hundreds of slots and live casino tables — knowing that the right safeguards are in place whenever you need them.